OWNER SUPPORT

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5-YEAR FREE SERVICE PLAN

  • Can I avail The PMS from any Dealer, or Can I only do it in the Dealer where I purchased my car?

    You may have your car serviced in any of our 16 authorized Mazda dealers nationwide.

  • Do You Sell Extended 5-Year Free PMS Plan?

    We have a 2-Year Extended Service Plan program, which can be availed by customers who bought their vehicles from October 2017 to March 2020.

    More details are in the 2-Year Extended Service Plan section.

  • If I sell my car, will it still be eligible for the 5-year free PMS Plan?

    Yes, the remaining PMS comes with the vehicle. Please make sure to fill out the owner change status card inserted in your Mazda Service Warranty Booklet so that your servicing dealer will be able to update their records.

3-YEAR WARRANTY

  • WHAT IS THE COVERAGE OF THE WARRANTY?

    Under your New Vehicle Limited Warranty, Bumper-To-Bumper coverage begins on the warranty start date (the date the vehicle was delivered to the customer or put into use) and lasts for three (3) years or 100,000km, whichever comes first.

    During this coverage period, authorized Mazda dealers will repair, replace, or adjust all parts on your vehicle that are defective in factory-supplied materials or workmanship under normal use, except those items listed under what is not covered. (Please see your Mazda Service Warranty Booklet.)

  • ARE SPARE PARTS COVERED BY THE WARRANTY?

    Spare parts purchased and installed in any of our authorized Mazda dealers are covered under a 12-month or 20,000km warranty, whichever comes first. For the full list of the warranty coverage, please see your Mazda Service Warranty Booklet.

  • IF I SELL MY CAR, WILL IT STILL BE ELIGIBLE FOR THE WARRANTY?

    Yes, the remaining warranty comes with the vehicle. Please make sure to fill out the owner change status card inserted in your Mazda service booklet so that your servicing dealer will be able to update their records.

  • CAN THE WARRANTY BE FORFEITED?

    There are several factors that may invalidate your vehicle’s warranty coverage. For more information, please refer to your warranty Mazda Service Warranty Booklet.

FREE 3-YEAR ROADSIDE ASSISTANCE WITH CONCIERGE SERVICE

  • WHAT IS INCLUDED IN THE ROADSIDE ASSISTANCE?

    This includes emergency towing assistance and minor on-site repair (such as battery boost, flat tire change, fuel filling*).

  • WHAT IS INCLUDED IN THE FREE 3-YEAR CONCIERGE SERVICE?

    As a Mazda owner, you can avail of the following*:

    • Dining referral and reservation assistance
    • Hotel referral and reservation assistance
    • Golf course referral and reservation assistance
    • Car rental and limousine referral and reservation assistance
    • Conference information and referral assistance
    • Flower and gift delivery assistance
    • Courier service assistance

    *Subject to additional third-party charges

2-YEAR EXTENDED SERVICE PLAN

  • What is the 2-Year Extended Service Plan?

    It is Mazda Philippines’ special offer to customers who bought their vehicles with Yojin-3 from October 2017 to March 2020. The 2-Year Extended Service Plan will cover the cost of the fourth and fifth year preventive maintenance services (PMS) starting from the vehicle's 70,000-kilometer PMS schedule.

  • What is included in the 2-Year Extended Service Plan?

    The 2-Year Extended Service Plan includes the following:

    • Fully synthetic Shell Helix Ultra Professional
    • Genuine replacement parts and labor for PMS schedules up to 100,000 kilometers, or five years, whichever comes first
    • Free Emergency Roadside Assistance
    • Merchant-affiliated benefits

  • Which vehicles are eligible for a 2-Year Extended Service Plan?

    All Mazda vehicles sold by Mazda Philippines from October 2017 to March 2020 are eligible to have a 2-Year Extended Service Plan.

  • My vehicle is eligible for a 2-Year Extended Service Plan. Does this promo expire?

    The 2-Year Extended Service Plan is not a promo. Owners of eligible vehicles may avail of the 2-Year Extended Service Plan anytime before their 3-Year Service Plan expires.

  • How much is the 2-Year Extended Service Plan?

    The pricing for Skyactiv-G, and Skyactiv-D and BT-50 engine models are listed below.

    Engine Price
    Skyactiv-Gasoline engine
    (Mazda2, Mazda3, Mazda6 Skyactiv-G Wagon, Mazda6 Skyactiv-G Turbo Sedan, CX-3, CX-30, CX-5 FWD Pro, CX-5 FWD Sport, CX-5 AWD Sport, CX-8, and CX-9)    		 Php 38,250
    Skyactiv-Diesel and BT-50 engines
    (Mazda6 Skyactiv-D Turbo Sedan, CX-5 AWD Signature Diesel, and BT-50)    		 Php 45,000

FAQS ON THE PROVISIONAL SAFEGUARD DUTY

  • What is the provisional Safeguard Duty on imported vehicles?

    It is a tariff imposed by the Bureau of Customs (BOC) on imported passenger and light commercial vehicles as mandated by the Department of Trade and Industry Administrative Order No. 20-11.

  • What is the rate of the provisional safeguard duty imposed by the BOC?

    Safeguard Duty Rate
    Passenger vehicles P78,400 (VAT inclusive)

  • Which Mazda vehicles are affected by the provisional Safeguard Duty?

    In accordance with the provisional Safeguard Duty, Mazda Philippines will be collecting a refundable security deposit beginning March 1, 2021, for every purchase of these vehicles:

    Model Security Deposit
    Mazda3Sedan Premium and Sportback Premium variants P70,000
    Mazda MX-5 Soft Top, Retractable Fastback, and Club Edition

    To support its valued clients, Mazda Philippines will shoulder the VAT of the security deposit, bringing it down to P70,000 from the original VAT inclusive amount of P78,400.

  • What Mazda vehicles are exempted from this?

    No security deposit is required on the Mazda2, Mazda3 Sedan Elite, and Sportback Elite variants, Mazda6, CX-3, CX-30, CX-9, and BT-50, as the current stocks arrived in the country prior to February 1, 2021.

    The Mazda CX-5 and CX-8 are exempted from DAO No. 20-11, thus no security deposit is also required.

  • How will it affect Mazda clients?

    By March 1, 2021, a security deposit will be collected when you make the down payment on a Mazda3 Sedan Premium, Mazda3 Sportback Premium, Mazda MX-5 Soft Top, or Mazda MX-5 RF. An acknowledgment receipt will be given upon the payment of the security deposit. Your Mazda sales consultant can provide more details about this.

  • What happens to the security deposit?

    If the DTI does not impose a definitive duty rate, the security deposit will be refunded to the client through their dealership. However, if a duty rate is imposed, it will be treated as an additional payment to the purchased vehicle.

  • How do clients refund their security deposit?

    They may claim their security deposit at their respective dealers by presenting a government-issued ID and the acknowledgment receipt that was issued to them when they made the down payment. Please stay tuned for further announcements on this website and the Mazda Philippines Facebook page. Thank you.

MAZDA M HYBRID TECHNOLOGY

  • What is the Mazda M Hybrid Technology?

    It is innovative evolution of hybrid car technology that uses a small Integrated Starter Generator (ISG) that captures energy normally wasted during braking.

    Instead of the power being unused, the kinetic energy is stored as electric energy in the battery, and is then used to start the engine from idling stop and power the car's electrical components. Using this stored energy eases the engine's load, thus improving fuel efficiency and reducing carbon dioxide emissions.

  • How does the Mazda M Hybrid Technology work?

    When you decelerate, the ISG produces electric energy, which is stored in a 24V battery. This electric energy is used to start the engine from idling stop and to provide motor assistance when you pull away. It can also power the car's electrical systems, like the airconditioning system, electric parking brake, headlights, and power windows.

  • Do I need to charge the battery?

    No. The battery charges while you're driving, but only when you slow down. It never takes power away from the engine.

  • How do I maintain the car?

    The periodic maintenance service schedule for M Hybrid vehicles is every 10,000km or six months, whichever comes first. All brand-new Mazda vehicles come with a Free 5-Year Service Plan, so you maintaining your M Hybrid vehicle is practically worry-free.

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